Website Maintenance & Support

We build stunning websites, manage website maintenance &
deliver WordPress training

A good website needs regular maintenance

We are often asked if regular WordPress maintenance is really necessary and it is important to remember that regular maintenance on your website is no different to maintenance on your car, house or other items of importance. The key points to remember are:

  • Regular updates to your WordPress website ensure that it remains current with the latest in rapidly evolving technology
  • Google says that 53% of mobile users will leave a site if it takes longer than three seconds to load. Websites that are not regularly maintained can become slow to load, unresponsive and difficult to use. Using one of our Website Maintenance & Support Plans will ensure that you stay ahead of the competition!
  • Ongoing maintenance ensures that your website is regularly monitored for bugs and security issues keeping it secure from hackers and viruses. This will keep your website, customers and business safe and secure.

Websites these days are rarely static, are constantly changing, and in need of frequent updates and regular maintenance, predominantly for security and compatibility reasons. Online security has become absolutely critical with increasing numbers of websites being hacked or infected with viruses on a regular basis. This is one of the reasons that our Website Maintenance & Support Plans include software, theme and plugins updates, as well as secure offsite backups. There’s no such thing as “set and forget” anymore.

Website Maintenance & Support Plans

Monthly Care

$ 69
/ month
  • Monthly Offsite Backup
  • WordPress Software Updates
  • Theme & Plugins Updates
  • 24/7 Uptime Monitoring
  • Security & Virus Protection
  • Support Tasks Not Included
  • No Monthly Maintenance Report

Weekly Care

$ 139
/ month
  • Weekly Offsite Backup
  • WordPress Software Updates
  • Theme & Plugins Updates
  • 24/7 Uptime Monitoring
  • Security & Virus Protection
  • 30 Mins Support Tasks
  • Monthly Maintenance Report
Popular

Daily Care

$ 199
/ month
  • Daily Offsite Backup
  • WordPress Software Updates
  • Theme & Plugins Updates
  • 24/7 Uptime Monitoring
  • Security & Virus Protection
  • 60 Mins Support Tasks
  • Monthly Maintenance Report

Website Maintenance & Support Plan Features

Security & Virus Protection

We will ensure your WordPress website is secure and protected. A security scan will make sure that your website is virus-free, and if any files become infected to allow us to identify them on time. The scan detects malware, and any other security issues.

WordPress, Theme & Plugins Updates

It's important to keep your website up-to-date with the latest software versions. This is one of the best ways to avoid your site being hacked or vulnerable to new viruses. We check your website after each update to ensure there are no compatibility issues.

Secure Offsite Backups

If your website crashes, it’s imperative to have an up-to-date backup. Your site is backed up monthly, weekly or daily to off-site cloud servers for ultimate performance and security.

Support Tasks

Support tasks can include changing your images, text, font colour or font style, adding new testimonials, etc. Each support task must be able to be completed within 30 minutes or less.

24/7 Uptime Monitoring

Uptime monitoring ensures that if your website goes down for any reason we can take immediate steps to identify the problem and notify you before it becomes more serious.

Detailed Monthly Reports

A detailed report at the end of each month outlines the recent work we have conducted on your website to keep it up-to-date and secure.

Website Tune Ups

Don’t feel the need for a website maintenance plan, then consider a website tune up offering preventative maintenance. We will give your website the full grease and oil change, just as you do with your car from time to time, to keep it running at its best and avoid serious problems going unchecked. Correctly maintaining your website is the key to safe & reliable performance!

Your website tune up includes:

  • WordPress Software Update
  • Theme & Plugins Licensing Checks
  • Theme & Plugins Updates
  • Complete Website Security Scan
  • Secure Offsite Backup
  • Scan for Broken Links
  • Site Performance Check
  • Detailed Audit Report & Recommendations.
All for just $269

If we find that your website is beyond repair we will notify you and advise the best form of action free of charge.

website-tune-up

Have a question?

The following is a list of frequently asked questions that we hope will provide the answers you are looking for. As always, if you can’t find what you are looking for please contact us.

​Absolutely. With all websites that we develop, we provide you with your website login details and once we launch your website you have complete control. We will also stay on to maintain your website for you if you choose one of our Website Maintenance & Support Plans.   

That’s the beauty of having us manage your WordPress website. You won’t have to worry about updates anymore. We handle all of your backups and updates, taking time with all major updates to fully test before deployment, and ensuring an up-to-date backup exists before all maintenance work commences.

With some of our Website Maintenance & Support Plans, you’ll also receive a full maintenance report of all the updates made to your website each month. 

Our off-site backups add an extra peace of mind to the safety and security of your WordPress website. With daily incremental off-site backups, your data is easily accessible in the event a site restore is required and stored on secure cloud servers.

Where support tasks are included in a plan, each task must be able to be completed in under 30 minutes.

Tasks such as replacing an image or updating some text or contact details, adding a blog post or adding a new testimonial to your homepage are some typical examples.

It does not cover the addition of a large number of new pages, setting up or changing a large photo gallery (over and above 20 images) or a redesign of the look and feel of the site. Those activities would normally be charged at our hourly rate according to the time taken to complete the work. We can provide a quote for any substantial design changes requested.

We provide 30 minutes one-on-one website training to help you get started with managing and maintaining your new website including make changes to your content and images.

If you choose one of our Website Maintenance & Support Plans you simply send us an email to notify the changes that you would like to make and attach any images you would like us to use when making the changes. 

Ready to get started? Let's talk

Let's talk about your goals, the options available and any questions that you may have.